Refund policy

Returns & Refunds Policy

At Divine Sourced, customer satisfaction is important to us. We aim to supply quality streetwear, football jerseys, football kits, tracksuits, trainers, and accessories.

This Returns & Refunds Policy explains how returns, cancellations, refunds, and issues with orders are handled. Nothing in this policy affects or limits any rights you may have under applicable consumer protection laws.

1. Consumer Cancellation & Returns

If you are purchasing as a consumer online, you generally have the legal right to cancel your order within 14 days of receiving your goods, without having to provide a reason.

If you choose to cancel under this right:

  • Items should be returned in an appropriate condition.

  • You are responsible for taking reasonable care of the goods while they are in your possession.

  • Return postage is generally the customer's responsibility unless the item is faulty, damaged, incorrect, or otherwise our responsibility.

  • We may make a deduction from the refund if the value of the goods has been reduced because they were handled beyond what is reasonably necessary to inspect their nature, characteristics, and functionality.

This cancellation right does not apply to every type of product or situation. Where an exception applies under applicable law, it will be stated where relevant.

2. Return Conditions

Where a return is permitted, we ask that items are returned:

  • Unused and unworn where reasonably possible.

  • Unwashed and unaltered.

  • With original tags, labels, and packaging where applicable.

  • With the order number or other proof of purchase.

Customers should take reasonable care of items before returning them. Items that have been damaged, altered, washed, or excessively used after delivery may be subject to deductions where permitted by law.

3. Faulty, Damaged or Incorrect Items

If your order arrives:

  • Damaged during delivery;

  • Faulty or defective;

  • Different from the item ordered; or

  • With an incorrect quantity,

please contact us as soon as reasonably possible.

For faster investigation, we ask that you contact us within 48 hours of delivery where possible and provide:

  • Your order number;

  • A description of the issue;

  • Clear photographs of the item; and

  • Photographs of the packaging where relevant.

The 48-hour reporting request helps us investigate delivery and packaging issues quickly. It does not remove or reduce any statutory rights you may have if you report an issue later.

Depending on the circumstances and your legal rights, we may provide a replacement, repair, price reduction, refund, or another appropriate remedy.

4. Items That Cannot Be Returned for Resale or Business Reasons

We do not provide refunds or returns simply because a product purchased for resale:

  • Has not sold;

  • Is selling more slowly than expected;

  • Has become less profitable;

  • Is affected by changes in market demand;

  • Has resulted in a reduced profit margin; or

  • Is no longer wanted for the customer's resale business.

Customers purchasing products for resale are responsible for their own pricing, marketing, sales, and business decisions.

These terms do not affect any statutory consumer rights that apply to the purchase.

5. Sale, Clearance & Promotional Items

Sale, clearance, discounted, and promotional products are subject to the same applicable statutory consumer rights as other products.

A discount or promotion does not remove a customer's legal rights where those rights apply.

Any additional promotional return conditions will be clearly stated at the time of purchase.

6. Bulk & Reseller Orders

Some customers purchase products in larger quantities for resale.

Orders containing 5 or more items may be considered bulk or reseller orders for our internal purposes.

We do not provide refunds solely because:

  • Inventory remains unsold;

  • Products do not generate the expected profit;

  • Market demand changes;

  • The customer changes their resale strategy;

  • The customer is unable to find buyers; or

  • The customer experiences a business loss.

Where a customer is purchasing as a business rather than as a consumer, different contractual and legal rights may apply.

Nothing in this section excludes or limits rights that cannot legally be excluded.

7. Refunds

Where a refund is approved or legally required, refunds will normally be issued to the original payment method.

For eligible cancellations under applicable consumer law, we will refund the applicable amount, including the cost of the standard delivery option where required by law. Additional costs paid for a more expensive delivery service may not be refundable where permitted by law.

Refunds will generally be processed after the returned goods have been received or appropriate evidence of their return has been provided, subject to applicable legal requirements.

Once processed by us, it may take approximately 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

8. Return Shipping

Unless an item is faulty, damaged, incorrect, or otherwise our responsibility, the customer will generally be responsible for the cost of returning an item where permitted by law.

If the return is due to an issue caused by Divine Sourced, we will work with the customer to arrange an appropriate resolution.

Customers should use an appropriate tracked delivery service when returning higher-value items, as we cannot be responsible for items that are lost while being returned to us without proof of postage or tracking.

9. Order Cancellations

If you wish to cancel an order before it has been packed or dispatched, you can do so self-serve by logging into your account and submitting a cancellation request from your Orders page. If you need additional help, please contact us as soon as possible.

Once an order has been dispatched, it may no longer be possible to cancel it before delivery. However, this does not remove any statutory cancellation or consumer rights that may apply after delivery.

10. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect address is provided by the customer and the parcel cannot be delivered or is returned to us, additional postage may be required if the customer wishes for the order to be resent.

Where a parcel is returned because of an incorrect address, refusal of delivery, or failure to collect a parcel, any refund will be handled in accordance with the customer's applicable legal rights and the circumstances of the order.

11. Refused or Unclaimed Deliveries

Customers should make reasonable efforts to receive their orders.

If a parcel is refused or remains unclaimed and is returned to us, please contact us so that we can determine the appropriate next step.

Any applicable refund, deduction, or additional delivery charge will be handled in accordance with applicable law and the circumstances of the order.

12. Chargebacks & Payment Disputes

If you experience a problem with your order, we encourage you to contact Divine Sourced first so that we have an opportunity to investigate and resolve the issue.

Where appropriate, we may provide payment providers or financial institutions with relevant evidence relating to an order, including:

  • Order information;

  • Payment information;

  • Tracking information;

  • Delivery confirmation;

  • Customer correspondence; and

  • Evidence relating to the goods supplied.

Nothing in this section prevents a customer from exercising any legal rights they may have.

13. International Orders

Customers outside the UK may be responsible for customs charges, import duties, taxes, handling fees, or other charges imposed by the destination country.

These charges are outside of Divine Sourced's control and may vary depending on the destination and local regulations.

Customers are responsible for checking the import requirements and potential charges applicable to their country before placing an international order.

Failure or refusal to pay applicable customs or import charges may result in a parcel being delayed, returned, or otherwise affected. Any resulting refund will be handled in accordance with applicable law and the circumstances of the order.

14. Consumer Rights

Nothing in this Returns & Refunds Policy is intended to exclude, restrict, or replace any rights you have under applicable consumer protection legislation.

If a term in this policy conflicts with a mandatory legal right, the applicable legal right will take precedence.

15. How to Contact Us

If you have a question about a return, refund, cancellation, damaged item, defective item, or incorrect order, please contact us.

Business Name: Divine Sourced
Email: 25divine01@gmail.com
Phone: 07886 172210

Please include your order number whenever possible so that we can locate your order quickly.

We aim to respond to enquiries within 24–48 business hours.

Thank you for choosing Divine Sourced.

We appreciate your support and look forward to supplying products for both personal use and resale.