Terms of service

Terms & Conditions

Welcome to Divine Sourced. These Terms & Conditions govern your use of our website and your purchase of products from Divine Sourced.

By accessing our website or placing an order, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

Nothing in these Terms & Conditions is intended to exclude or limit any legal rights that cannot lawfully be excluded or limited.

1. About Us

Divine Sourced is a UK-based online business supplying streetwear, football jerseys, football kits, tracksuits, trainers, accessories, and related products.

Products may be purchased for personal use or, where appropriate, for resale.

Business Name: Divine Sourced
Email: 25divine01@gmail.com
Phone: 07886 172210

2. Eligibility

By using our website or placing an order, you confirm that:

  • The information you provide is accurate and complete.

  • You have the legal capacity to enter into a purchase agreement.

  • If you are under 18, you have the involvement or permission of a parent or legal guardian where required.

  • You will use our website and products in accordance with applicable laws.

We may request additional information where reasonably necessary to verify an order or prevent fraud.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, colours, sizes, and other information displayed on our website are accurate.

However:

  • Colours may appear slightly different depending on lighting, photography, manufacturing variations, and your screen settings.

  • Product packaging may vary from photographs.

  • Manufacturers may make minor changes to packaging or presentation.

  • Minor variations in appearance or manufacturing may occur.

  • Product photographs are intended to represent the products but may not show every minor detail.

These variations do not affect any legal rights you may have where a product is faulty, misdescribed, or otherwise does not conform to the contract.

We reserve the right to update, modify, suspend, or discontinue products at any time, subject to orders that have already been accepted and any applicable legal rights.

4. Product Authenticity & Third-Party Brands

Where products display third-party brand names, trademarks, logos, or other intellectual property, those rights remain with their respective owners.

Divine Sourced does not claim ownership of third-party trademarks or branding.

Customers are responsible for ensuring that any subsequent use, advertising, listing, or resale of products complies with applicable laws and the intellectual property rights of the relevant brand owners.

5. Pricing

All prices are displayed in Great British Pounds (GBP) unless otherwise stated.

We reserve the right to change prices, promotions, discounts, and offers at any time.

We take reasonable care to ensure that prices displayed on our website are accurate. However, if a genuine pricing or listing error occurs, we may contact you before fulfilling the order.

Where an order has been affected by a genuine pricing error and we cannot fulfil it at the displayed price, we may cancel the affected order and provide an appropriate refund.

Nothing in this section affects any rights you may have under applicable consumer law.

6. Orders & Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to decline or cancel an order before dispatch where there is a legitimate reason, including:

  • Suspected fraud or fraudulent activity;

  • Payment problems;

  • Incorrect pricing or product information;

  • Stock or availability issues;

  • Technical errors;

  • Unusual or suspicious ordering activity; or

  • An inability to fulfil the order.

If payment has already been taken for an order that we cancel, we will arrange an appropriate refund.

7. Payments

Payment must be successfully received before an order is processed.

Payments may be processed through third-party payment providers.

We do not normally have access to or store your full payment card details.

You agree to provide accurate payment and billing information and to use a payment method that you are authorised to use.

8. Shipping & Delivery

We aim to dispatch orders within the processing timeframe stated on our website or Shipping Policy.

Estimated delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Courier delays;

  • Customs processing;

  • Severe weather;

  • Public holidays;

  • Industrial action;

  • Government restrictions;

  • Transport disruption; or

  • Other unforeseen circumstances.

We will take reasonable steps to assist with delivery issues where appropriate.

Customers are responsible for providing accurate delivery information.

Nothing in this section excludes or limits any legal rights you may have regarding delivery.

For additional information, please refer to our Shipping Policy.

9. International Orders, Customs & Import Charges

For international orders, the destination country may impose customs duties, import taxes, VAT, handling charges, or other fees.

Where these charges are not included in the purchase price or collected at checkout, they may be payable by the customer.

Customers are responsible for checking the import requirements and potential charges applicable to their destination before placing an international order.

Divine Sourced cannot guarantee the amount of any customs, tax, or import charges imposed by a destination country.

If a customer refuses to pay applicable import charges and the parcel is returned or otherwise affected, any refund will be handled in accordance with applicable law and the circumstances of the order.

10. Returns, Refunds & Cancellations

Returns, refunds, and cancellations are handled in accordance with our Returns & Refunds Policy.

For online consumer purchases, statutory cancellation and consumer rights may apply.

Our Returns & Refunds Policy explains:

  • How to request a return;

  • Cancellation procedures;

  • Return timeframes;

  • Return shipping responsibilities;

  • Faulty, damaged, or incorrect orders;

  • Refund processing; and

  • Rules relating to reseller and bulk orders.

Nothing in these Terms or our Returns & Refunds Policy removes or restricts consumer rights that cannot legally be excluded.

11. Reseller & Business Purchases

Divine Sourced supplies products to customers who may purchase items for resale.

Customers purchasing products for resale are responsible for their own business activities, including:

  • Pricing;

  • Advertising;

  • Marketing;

  • Customer service;

  • Product listings;

  • Sales;

  • Stock management;

  • Tax obligations;

  • Intellectual property compliance; and

  • Compliance with applicable laws and regulations.

Divine Sourced does not guarantee:

  • That products will sell;

  • A particular level of income;

  • A particular profit margin;

  • Business success;

  • Customer demand;

  • Market demand; or

  • Any specific resale price.

Purchasing products from Divine Sourced does not create a partnership, agency, employment, franchise, or other business relationship between Divine Sourced and the customer.

Customers are responsible for their own commercial decisions and accept the risks associated with their resale activities.

12. Bulk Orders

Orders containing multiple products may be treated as bulk or reseller orders.

Where a customer is purchasing products for business purposes rather than as a consumer, different contractual and legal rights may apply.

Divine Sourced does not accept responsibility for business losses arising from unsold stock, reduced demand, changes in market conditions, pricing decisions, or reduced profit margins.

Nothing in this section excludes or limits any rights that cannot legally be excluded.

13. Website Use & Acceptable Use

You agree not to:

  • Use our website for unlawful purposes;

  • Attempt to gain unauthorised access to our website, systems, or accounts;

  • Interfere with website security or functionality;

  • Introduce malicious software or harmful code;

  • Scrape, copy, reproduce, or systematically collect website content without permission;

  • Impersonate another person or misrepresent your identity;

  • Use stolen, fraudulent, or unauthorised payment information;

  • Engage in fraudulent, abusive, or deceptive activity; or

  • Use our website in a way that could damage Divine Sourced or other users.

We may restrict, suspend, or terminate access to our website where we reasonably believe these Terms have been violated or where necessary to protect our business, customers, systems, or website.

14. Intellectual Property

Unless otherwise stated, original content created by Divine Sourced for our website, including our own:

  • Text;

  • Graphics;

  • Logos;

  • Product descriptions;

  • Branding;

  • Original photographs;

  • Marketing materials; and

  • Website design

is owned by or licensed to Divine Sourced.

You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit our original content without our prior written permission, except where permitted by law.

Third-party trademarks, logos, product names, and brand assets remain the property of their respective owners.

15. User Communications & Reviews

If you submit reviews, comments, photographs, feedback, or other content to Divine Sourced, you agree that you have the right to provide that content.

You should not submit content that:

  • Is unlawful;

  • Is fraudulent or misleading;

  • Infringes another person's intellectual property or privacy rights;

  • Contains harmful or malicious material;

  • Is abusive, threatening, or discriminatory; or

  • Contains unnecessary personal information about another person.

Where you provide content for publication, you grant Divine Sourced permission to use, reproduce, and display that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. Website Availability

We aim to keep our website available and functioning correctly, but we do not guarantee that the website will always be:

  • Available;

  • Error-free;

  • Secure;

  • Free from interruptions; or

  • Free from technical problems.

The website may occasionally be unavailable due to maintenance, updates, technical problems, or circumstances outside our reasonable control.

17. Limitation of Liability

To the fullest extent permitted by law, Divine Sourced will not be responsible for indirect or consequential losses arising from the use of our website or products where such liability can lawfully be excluded.

This may include losses such as:

  • Loss of business opportunities;

  • Loss of anticipated profits;

  • Loss of revenue;

  • Loss of resale opportunities; or

  • Business interruption.

Divine Sourced is not responsible for losses arising from a customer's own resale activities, pricing decisions, marketing decisions, or business strategy.

However, nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights and protections.

18. Product Use

Customers are responsible for using products appropriately and in accordance with any instructions, warnings, or applicable requirements.

Divine Sourced is not responsible for damage caused by misuse, alteration, improper care, or use outside the product's intended purpose, except where liability cannot legally be excluded.

19. Force Majeure

Divine Sourced will not be responsible for delays or failures to perform obligations where caused by circumstances beyond our reasonable control.

These may include:

  • Natural disasters;

  • Severe weather;

  • War;

  • Civil unrest;

  • Terrorist incidents;

  • Industrial action;

  • Pandemics or public-health emergencies;

  • Government restrictions;

  • Courier or postal disruption;

  • Transport disruption;

  • Internet or telecommunications outages;

  • Power failures; or

  • Other events outside our reasonable control.

Where possible, we will take reasonable steps to minimise the impact of such events.

This section does not remove any legal rights that apply to customers.

20. Privacy & Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information and the legal bases we rely upon when processing personal information.

By using our website, you acknowledge that you have been provided with information about our processing of personal data through our Privacy Policy.

21. Third-Party Services & Links

Our website may contain links to or integrations with third-party websites, services, payment providers, social-media platforms, or other external services.

We are not responsible for the content, availability, security, or policies of third-party services that we do not control.

Your use of third-party services may be subject to their own terms and privacy policies.

22. Changes to These Terms

We may update these Terms & Conditions from time to time.

Updated terms will be published on this website and will generally apply from the date they are published.

Changes will not retrospectively remove rights or obligations that have already arisen where doing so would be unlawful.

We recommend reviewing these Terms periodically.

23. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, this does not prevent you from relying on mandatory consumer protection laws that apply in your country of residence or from bringing proceedings in a court where you are legally entitled to do so.

For business-to-business transactions, the parties may be subject to the jurisdiction of the courts of England and Wales, subject to any applicable law or contractual agreement.

24. Severability

If any provision of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it lawful where possible.

The remaining provisions will continue to apply.

25. No Waiver

If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce that provision in the future.

26. Entire Agreement

These Terms & Conditions, together with our other applicable store policies, including our Returns & Refunds Policy, Shipping Policy, Privacy Policy, and other policies published on our website, form the terms governing your use of our website and purchases from Divine Sourced.

Where a mandatory legal right applies, that right takes precedence over any conflicting provision.

27. Contact Us

If you have any questions about these Terms & Conditions, please contact us.

Business Name: Divine Sourced
Email: 25divine01@gmail.com
Phone: 07886 172210

We aim to respond to enquiries within 24–48 business hours.

Thank you for choosing Divine Sourced.

We appreciate your support and look forward to supplying products for both personal use and resale.