Shipping policy
Shipping Policy
At Divine Sourced, we carefully prepare and dispatch orders from the United Kingdom. This Shipping Policy explains our processing times, delivery estimates, shipping costs, tracking, customs charges, and procedures for delivery issues.
1. Order Processing
All orders are carefully packed and dispatched from the United Kingdom by Divine Sourced.
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders are generally not processed, packed, or dispatched on weekends or UK public holidays.
During periods of high demand, product launches, promotions, seasonal sales, or other busy periods, processing times may take longer than usual. Where possible, we will provide updates if there are significant delays.
Delivery estimates begin after your order has been dispatched, not from the date the order is placed.
2. Dispatch Location
All products are stored, packed, and dispatched from the United Kingdom.
Orders are prepared and packaged by Divine Sourced before being handed to the selected delivery provider.
3. Shipping Destinations
We currently offer shipping throughout the United Kingdom and to many countries worldwide.
Available destinations and shipping options are determined by the options displayed at checkout.
If your country is unavailable at checkout, please contact us before placing an order to see whether shipping can be arranged.
We may restrict shipping to certain destinations where delivery is unavailable, prohibited, or impractical.
4. Estimated Delivery Times
Delivery estimates begin after the order has been dispatched.
United Kingdom
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Standard Shipping: 2–5 business days
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Express Shipping (where available): 1–2 business days
Europe
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Standard Shipping: 5–10 business days
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Express Shipping (where available): 3–7 business days
International
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Standard Shipping: 7–20 business days
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Express Shipping (where available): 4–10 business days
These delivery times are estimates only and are not guaranteed unless a guaranteed delivery service has been expressly stated at checkout.
Delivery times may be affected by customs processing, courier delays, weather, public holidays, or other circumstances outside our reasonable control.
5. Shipping Costs
Shipping costs are calculated and displayed at checkout based on the shipping options available for your order.
Depending on the destination and shipping service, rates may take into account factors such as:
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Delivery destination;
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Package weight;
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Package dimensions;
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Shipping service selected; and
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Applicable carrier rates.
The available shipping options and total shipping cost will be shown before payment is completed.
6. Order Tracking
Once your order has been dispatched, you will normally receive a shipping confirmation email.
Where tracking is available, your tracking information will be provided with the shipping confirmation.
Tracking information may take up to 48 hours to become active or show movement after dispatch.
If tracking has not updated for an extended period, please contact us so that we can investigate where appropriate.
7. Customs, Duties & Import Charges
For international orders, your destination country may impose:
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Customs duties;
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Import taxes;
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VAT;
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Customs processing fees;
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Handling fees; or
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Other charges imposed by local authorities or delivery providers.
Unless expressly stated otherwise at checkout, these charges are not included in the product price or shipping cost and may be payable by the customer.
Customers are responsible for checking the applicable import requirements and potential charges in their country before placing an international order.
Divine Sourced does not control the amount of customs duties, taxes, or other import charges imposed by a destination country.
If you refuse to pay applicable customs or import charges, the parcel may be delayed, returned, or otherwise affected.
Where a parcel is returned or otherwise affected because applicable import charges were not paid, any refund will be handled in accordance with applicable law and the circumstances of the order.
8. Incorrect or Incomplete Shipping Information
Customers are responsible for providing accurate and complete delivery information at checkout.
If you notice that you have entered an incorrect address, please contact us as soon as possible.
If the order has not yet been dispatched, we will make reasonable efforts to update the delivery information where possible.
Once an order has been dispatched, we may not be able to change the delivery address.
If a parcel is returned to us because of an incorrect or incomplete address supplied by the customer, additional shipping charges may apply if the customer requests that the order be resent.
Any refund will be handled in accordance with applicable law and the circumstances of the order.
9. Delivery Delays
We aim to dispatch orders within our stated processing timeframe and use established delivery providers.
However, delivery delays can occur because of circumstances including:
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Courier delays;
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Customs inspections or processing;
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Severe weather;
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Public holidays;
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Industrial action;
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High shipping volumes;
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Transport disruption;
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Government restrictions; or
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Other unforeseen circumstances.
Delivery estimates are not guarantees.
Where a delay occurs, we will provide reasonable assistance and, where appropriate, investigate the issue with the relevant delivery provider.
Nothing in this policy removes or limits any legal rights you may have regarding delivery.
10. Lost or Missing Parcels
Once an order has been correctly packaged and handed to the selected delivery carrier, delivery is carried out by the carrier and Divine Sourced cannot control the handling, routing or delivery of the parcel.
If tracking shows that a parcel may be lost, missing or has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information. We may contact or submit an enquiry to the relevant carrier where appropriate.
Divine Sourced is not responsible for delays, loss or mishandling caused by the carrier, customs authorities or other third parties where we are not legally responsible for the issue.
Where a parcel is confirmed as lost or undelivered, any refund, replacement or other resolution will be handled in accordance with applicable law and the circumstances of the order.
Tracking information may take time to update after dispatch, and a lack of movement does not automatically mean that a parcel has been permanently lost.
11. Damaged Deliveries
If your order arrives damaged, please contact us as soon as reasonably possible.
For faster investigation, we ask that you notify us within 48 hours of delivery where possible and provide:
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Your order number;
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A description of the damage;
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Clear photographs of the damaged item(s); and
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Photographs of the packaging and shipping label where relevant.
We may use this information when investigating the issue with the delivery provider.
The 48-hour reporting request is intended to help us investigate delivery damage quickly and does not remove or reduce any statutory rights you may have.
12. Reseller Orders
Many Divine Sourced customers purchase products for resale.
Customers purchasing products for resale should allow sufficient time for processing and delivery before advertising products or promising delivery dates to their own customers.
Divine Sourced does not guarantee a specific delivery date unless expressly stated.
We are not responsible for business losses, missed sales, lost profits, customer cancellations, or other losses arising from delivery delays or changes to estimated delivery times, except where such liability cannot legally be excluded.
Customers are responsible for managing their own resale commitments and communicating realistic delivery expectations to their customers.
13. Delivery Services
Shipping services available to customers may vary depending on the destination, package, and carrier.
Available delivery options and prices will be displayed at checkout.
We may use different delivery providers depending on the destination and service selected.
Where a specific carrier is displayed at checkout, the order will normally be sent using that service or an appropriate alternative where necessary.
14. Delivery Address & Safe Delivery
Customers are responsible for ensuring that the delivery address and relevant delivery information provided at checkout are accurate.
Customers should also ensure that someone is available to receive the parcel where required by the selected delivery service.
Once an order has been handed to the delivery provider, delivery may be subject to the provider's procedures regarding delivery attempts, safe places, collection points, and signatures.
15. International Delivery Restrictions
Some products or destinations may be subject to shipping restrictions, customs requirements, or import regulations.
We reserve the right not to ship an order to a destination where doing so would be unlawful, prohibited, or impractical.
If we are unable to fulfil an order because delivery to the destination is unavailable or prohibited, we will contact the customer and provide an appropriate resolution.
16. Contact Us
If you have any questions regarding shipping, delivery, tracking, customs, or an issue with your order, please contact us.
Business Name: Divine Sourced
Email: 25divine01@gmail.com
Phone: 07886 172210
Please include your order number whenever possible.
We aim to respond to enquiries within 24–48 business hours.
Thank you for choosing Divine Sourced.
We appreciate your support and are committed to providing carefully prepared orders and reliable shipping for customers purchasing our streetwear, football jerseys, kits, tracksuits, trainers, accessories, and other products.